For Business Customers: Continue to Order Online
👉 Register now directly in the Duni B2B Shop or log in with existing credentials.
In the B2B Shop, business customers have access to:
- the full Duni assortment
- exclusive conditions
- professional services for restaurants, catering, and retail
What Does the Closure Mean for Private Customers?
- Our B2C online shop has been closed since September 30, 2025, and is no longer available.
- Our products remain available in physical stores and through selected retailers.
Frequently Asked Questions (FAQ)
Orders & Delivery
What happens with open orders?
They will be handled and shipped as usual.
What happens if an ordered item is no longer in stock?
If an item is unavailable, we will contact you immediately and issue a refund.
Returns & Complaints
Can I return items even after September 30?
Yes, your statutory right of withdrawal of 14 days still applies.
How do I make a return after the shop has closed?
Our customer service is happy to help you with returns.
📩 Contact: Webshop.se@duni.com
How do I proceed with a complaint after September 30?
Our customer service remains available to you.
📩 Contact: Webshop.se@duni.com
Customer Account & Data
Can I use my customer account after September 30?
No, the login will be deactivated after the shop has closed.
What happens to my personal data?
Your data will be deleted in accordance with applicable legislation. Data that must be retained by law (e.g., invoice information) will be stored according to the regulations.
Will my data be shared with third parties?
No, your data will only be processed internally and in accordance with GDPR.
Newsletter & Inspiration
What happens to my newsletter subscription?
The newsletter for private customers will be discontinued.
Where can I continue to find inspiration around Duni products?
You can still find us on Instagram: @duni.global
And on our business customer website: Visit the Duni B2B Shop
I Still Have Open Questions About My Order in the B2C Online Shop – What Should I Do?
Our customer service is happy to help you:
📩 Email: Webshop.se@duni.com
📞 Phone: 040-106200
